Last Updated: 11 February 2026
Privacy Policy for Virginia Beach Locksmith
At Virginia Beach Locksmith, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how Virginia Beach Locksmith collects, uses, and discloses information when you use our services, interact with our website, or contact us. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Virginia Beach Locksmith collects various types of information to provide and improve our locksmith services to you.
a. Information You Provide Directly
When you contact Virginia Beach Locksmith, request a service, or fill out a form on our website, you may provide us with the following personal information: * Contact Information: Name, email address, phone number. * Service Location Details: Your physical address, cross streets, or specific instructions necessary for Virginia Beach Locksmith to dispatch a technician and perform the requested service. * Service Specifics: Details about the lock issue, type of lock, vehicle make/model (for automotive locksmith services), and any other information relevant to performing the locksmith service. * Payment Information: If applicable, credit card details or other payment information when you make a payment for our services. This information is typically processed by third-party payment processors (see Section 4).
b. Information Collected Through Phone Calls
When you call Virginia Beach Locksmith, we may collect the following information: * Caller ID: Your phone number. * Verbal Information: Any personal information you provide during the call, such as your name, address, and details of the locksmith service required. Calls may be recorded for quality assurance and training purposes, with prior notification where required by law.
c. Information Collected Automatically (Cookies and Tracking Technologies)
When you visit the Virginia Beach Locksmith website, we may automatically collect certain information about your device and browsing activity: * Log Data: Your IP address, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and clickstream data. * Device Information: Information about the device you use to access our website, including hardware model, operating system, and unique device identifiers. * Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. (See Section 5 for more details).
2. How We Use Your Information
Virginia Beach Locksmith uses the collected information for various purposes, primarily to provide efficient and reliable locksmith services:
* To Provide and Manage Services: To schedule appointments, dispatch locksmith technicians to your location, perform the requested services (e.g., lock repair, key duplication, emergency lockout assistance), and process your transactions. * Communication: To communicate with you regarding your service requests, appointments, updates, confirmations, and to respond to your inquiries. * Billing and Payment Processing: To process payments for services rendered by Virginia Beach Locksmith. * Improve Our Services: To understand how our website and services are used, gather feedback, and enhance the quality and efficiency of Virginia Beach Locksmith's offerings. * Marketing and Promotions: With your consent, to send you promotional materials, special offers, or information about new services offered by Virginia Beach Locksmith. You can opt-out of these communications at any time. * Security and Fraud Prevention: To protect the security of our website, services, and customers, and to prevent fraudulent activities. * Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Data Protection and Security Measures
Virginia Beach Locksmith is committed to ensuring the security of your personal information. We implement a variety of industry-standard security measures to maintain the safety of your data when you place a service request or submit your personal information. These measures include: * Secure Data Storage: Storing personal data on secure servers with restricted access. * Encryption: Using encryption for sensitive data transmitted online, particularly payment information. * Access Controls: Limiting access to your personal information to only those employees, contractors, and agents of Virginia Beach Locksmith who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations. * Regular Security Audits: Periodically reviewing our security practices to ensure they remain robust.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, Virginia Beach Locksmith cannot guarantee its absolute security.
4. Third-Party Services
Virginia Beach Locksmith may engage third-party companies and individuals to facilitate our services, provide services on our behalf, or assist us in analyzing how our services are used. These third parties may have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
* Google Analytics: We use Google Analytics to track and report website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. * Payment Processors: If applicable, Virginia Beach Locksmith uses third-party payment processing services (e.g., Square, PayPal, Stripe) to handle financial transactions. We do not store your full payment card details on our servers. Payment information is encrypted and transmitted directly to our payment processor, which adheres to industry-standard security protocols. * CRM and Dispatch Software: We may use customer relationship management (CRM) and dispatch software providers to manage customer information, schedule services, and optimize technician routes.
5. Cookies and Tracking Technologies
Cookies are small files placed on your device (computer or mobile device) when you visit a website. They are widely used to make websites work or work more efficiently, as well as to provide reporting information.
Virginia Beach Locksmith uses cookies for the following purposes: * Essential Cookies: Necessary for the website to function correctly, enabling basic functions like page navigation and access to secure areas. * Analytics Cookies: To collect information about how visitors use our website, which pages are visited most often, and if they receive error messages. This helps us improve how our website works. * Preference Cookies: To remember information about your choices and preferences, allowing us to offer you a more personalized experience.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Please note that if you disable cookies, some features of the Virginia Beach Locksmith website may not function properly.
6. User Rights Under Applicable US State Privacy Laws
Depending on your state of residence, you may have specific privacy rights under laws such as the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). While Virginia Beach Locksmith primarily operates as a service provider, we respect these rights:
* Right to Know: You have the right to request that Virginia Beach Locksmith disclose what personal information we collect, use, disclose, and sell/share. * Right to Delete: You have the right to request the deletion of personal information that Virginia Beach Locksmith has collected from you, subject to certain exceptions. * Right to Correct: You have the right to request that Virginia Beach Locksmith correct inaccurate personal information we maintain about you. * Right to Opt-Out of Sale/Sharing: While Virginia Beach Locksmith does not sell or share your personal information for cross-context behavioral advertising, you have the right to direct businesses not to sell or share your personal information. * Right to Non-Discrimination: Virginia Beach Locksmith will not discriminate against you for exercising any of your privacy rights.
To exercise these rights, please contact us using the details provided in Section 8. We may need to verify your identity before processing your request.
7. Data Retention Periods
Virginia Beach Locksmith retains your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including for: * Providing our locksmith services to you. * Complying with our legal obligations (e.g., maintaining records for tax and accounting purposes). * Resolving disputes and enforcing our agreements. * Maintaining business records for analytical purposes.
When we no longer need your information, we will securely delete or anonymize it.
8. How to Contact Us About Data Queries
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact Virginia Beach Locksmith using the following details:
Virginia Beach Locksmith Address: North Central , Virginia Beach, VA 23452 Email: info@virginiabeachlocksmiths.com
9. Updates to This Privacy Policy
Virginia Beach Locksmith may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
